Frequently Asked Questions

We understand that when you're out there skating, the last thing you want is to be held back by technical issues with your gear. Whether it's your Clipz Heel Clip LED Light or your customizable SK8Lytz Haloz, having the right support can make all the difference in ensuring you have a smooth and enjoyable experience.

If you're experiencing any technical difficulties, don’t worry! We’re here to help you troubleshoot and resolve any issues you may encounter. Here are some common concerns and solutions that might assist you:

What is the best way to contact Neogleamz about products, orders or shipping?

Email us at support@neogleamz.com or use the Contact Form

What are my options if I am having issues with SK8Lytz?

We 100% stand behind all of our products at Neogleamz with a 90 day Warranty. If you are having any issues email us at support@neogleamz.com or use the Contact Form and we will get you taken care immediately

How do I extend the Battery Life of my SK8Lytz?

  1. Dim brightness of mode in use
  2. Use modes with less white light and active LEDs
  3. Use music modes, chasing modes or other sequential LED modes

How do I mount HALOZ-SOULZ to my Roller skates?

Please Refer to the Getting Started Guide

How do I reconnect RF Remote Control?

  1. Make sure Bluetooth is enabled on your Phone
  2. Install the ZENNGE App on your phone.
  3. Open the app and let it discover both skate devices\controllers.
  4. Once you see two controllers in the app. LONG PRESS on the first controller and choose "Device Information" then go to "2.4G remote control setting" and change to "Open all remote control" and click the back arrow until you are at the main screen again.
  5. Now repeat the same steps on the other controller.
  6. After that test that BOTH units are now responding to the RF Remote in sync.
  7. Now Lock Down RF Remote Control
  • To do that all you need to do is power off both units with the physical power button.
  • Then power them back on and within 5 seconds hold and press the "ON" button on the RF remote and keep holding until you see BOTH units blink 3 times.

Now you should be able to control both devices with the RF Remote.

What do I do if I can't connect to my SK8Lytz?

  • Make sure bluetooth is enabled. No pairing necessary as these use bluetooth mesh
  • Ensure you are using the latest version of the Zengge app
  • Force Close and Restart ZENGGE APP

What is your refund policy?

If you're not completely satisfied with your purchase we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@neogleamz.com.

For more details refer to the Refund Policy - https://neogleamz.com/policies/refund-policy

Are SK8Lytz Waterproof or Water Resistant?

NO, SK8Lytz are not waterproof and are designed for Indoor Use Only

Are SK8Lytz recommended to be used outside or on a skate park?

NO, SK8Lytz are not designed for Outdoor Use

Do you offer Neogleamz products outside of the USA?

No, We exclusively ship within the United States

If these tips don’t resolve your issue, or if you have a different concern, please don’t hesitate to reach out to us. Our dedicated support team is ready to assist you with any technical questions or problems you may have. You can contact us via:

Neogleamz is committed to ensuring you have the best experience possible with your skating accessories! Remember, skating is all about having fun and expressing yourself. Don’t let technical issues get in the way of your enjoyment. We’re here to support you every step of the way!