Frequently Asked Questions

We understand that when you're out there skating, the last thing you want is to be held back by technical issues with your gear. Whether it's your Clipz Heel Clip LED Light or your customizable SK8Lytz Haloz, having the right support can make all the difference in ensuring you have a smooth and enjoyable experience.

If you're experiencing any technical difficulties, don’t worry! We’re here to help you troubleshoot and resolve any issues you may encounter. Here are some common concerns and solutions that might assist you:

Email us at support@neogleamz.com or use the Contact Form

We 100% stand behind all of our products at Neogleamz with a 90 day Warranty. If you are having any issues email us at support@neogleamz.com or use the Contact Form and we will get you taken care immediately

If you're not completely satisfied with your purchase we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@neogleamz.com.

For more details refer to the Refund Policy - https://neogleamz.com/policies/refund-policy

NO, SK8Lytz are not waterproof and are designed for Indoor Use Only

NO, SK8Lytz are not designed for Outdoor Use

Please Refer to the Getting Started Guide

  1. Dim brightness of mode in use
  2. Use modes with less white light and active LEDs
  3. Use music modes, chasing modes or other sequential LED modes
  • Make sure bluetooth is enabled. No pairing necessary as these use bluetooth mesh
  • Ensure you are using the latest version of the Zengge app

No, We exclusively ship within the United States

If these tips don’t resolve your issue, or if you have a different concern, please don’t hesitate to reach out to us. Our dedicated support team is ready to assist you with any technical questions or problems you may have.

You can contact us via email at support@neogleamz.com, OR with our Contact Form.

Neogleamz is committed to ensuring you have the best experience possible with your skating accessories! Remember, skating is all about having fun and expressing yourself. Don’t let technical issues get inthe way of your enjoyment. We’re here to support you every step of the way!